Refund policy

5.1 On taking delivery, the client commits to checking the product and notifying the seller within 24 hours by email at info@byshanasa.comof any defect, or, if the defect is not immediately visible despite a thorough inspection, within 48 hours of the delivery to the client. A defect is defined exclusively as: (i) the absence of a quality feature conveyed by the product description found on the site and which existed prior to delivery of the product to the client, or (ii) a fault affecting the property rights or the intellectual property rights concerning the sold product. The following does not constitute a defect: the non-conformity of the product to site illustrations, whether photographs or other visual supports; the impossibility to use the product for a specific usage or under any specific conditions known to the seller or brought to the seller’s attention.

5.2 In the event of a product defect, the client’s rights are limited to the refund of the paid price. The product must be returned, at the client’s expense, in its original package by registered mail to By Shanasa Sàrl, 7, chemin Delay, 1214 VERNIER, or to any other person designated by the seller or by an enforceable ruling or administrative order.

5.3. Products can only be returned with their original packaging complete and intact. They should not have been unsealed, damaged or worn.

5.4 The rights listed under Article 5.1 are the only ones available to the client in the case of a product defect. To the extent permitted by law, all other rights are excluded by the General Terms, in particular the right to demand a discount or exchange, or the right to claim damages.

5.5. Any claims not made in the rules defined above and within the time limits listed above will not be taken into account and thereby releases the seller from any liability with the client.