Shipping policy

4.1 Orders entered on the site are deliverable within Switzerland and for all other countries subject to prior agreement between the seller and the client in abroad.

4.2 The seller commits to selecting a road haulier who will deliver, or arrange to deliver, the client’s purchase to the client’s address indicated on the order. The client is accountable for the accuracy of the shipping details entered on the site interface. If the client enters incorrect shipping details, the seller will be free of any responsibility and the client will be held responsible for any damage incurred by the seller.

4.3 Shipping costs and all taxes related to the sale of products to a client outside of Switzerland will be covered in their entirety by the client. Any additional costs billed by the haulier to the seller, and which are due to the client’s failure to comply with the General Terms listed here, will also be borne by the client.

4.4 The seller will bear the risk of product loss or deterioration as soon as the product is handed over to the haulier commissioned by the seller.

            All products are insured during transport to the delivery address provided by the client at the time of the order on the site.

4.5 Delivery dates indicated on the site reflect the time required to process the order as well as that needed by the haulier appointed by the seller to deliver the products to the address indicated by the client. These delivery dates are for guidance only and are not binding for the seller or the haulier appointed by the seller.

4.6 The client undertakes to take delivery of the product during regular business hours at the shipping address indicated in the order. If the client orders several products, the seller has the right to deliver them separately or together, with the longest delivery deadline applicable for all products.

4.7 The client must express to the seller, within 24 hours of delivery, by email to info@byshanasa.com, any error and / or non-conformity of goods in kind in relation to the order. Any claims made after this time will be considered null and void.